Booking Terms and Conditions

I understand life happens and I will do my best to accommodate any adjustments or changes that may be needed to your appointment. So that we are both clear on what you are agreeing to with your booking, please do read the following info. Queries? Not sure? Give me a shout and we can talk through.

Cancellations

Bodywork

  • I require a minimum of 48 hours advance notice if you need to cancel or reschedule an appointment

  • You can do this directly via your booking link with no penalty.

  • Cancellations made less than 48 hours are chargeable at full rate

  • If I am able to fill your booked slot, I will not levy the appointment cancellation fee, and if you have already paid for your appointment, I will issue a refund.

Workshops and Events

  • I require a minimum of 48 hours advance notice if you need to cancel or reschedule an appointment

  • You can do this directly via your booking link with no penalty.

  • Cancellations made less than 48 hours are chargeable at full rate

  • If I am able to fill your booked spot, I will not levy the cancellation fee. If you have already paid, you will be refunded.

Astrology Sessions

Due to the amount of preparation and work that is required ahead of your astrology consultation, appointments are not refundable.

If you have booked an astrology infused wellbeing service, you can take advantage of my 48 hours cancellation period for the wellbeing, hands on aspect only of your session (60 or 90 minute), so you will be able to receive a part refund for your session. Please contact me directly about this (hello@susanlancaster.co.uk)

Late arrivals

  • Appointment times have been arranged specifically for you. If you arrive late for your scheduled appointment, your session may be shortened in order to accommodate others whose appointments follow yours.

  • Depending upon how late you arrive, I will see whether there is enough time remaining for your treatment. Regardless of the length of the session, you are still responsible for the full value of the booked session. I will do my best to give you your full time allocation, but sometimes this is simply not possible. Best way to avoid this is to get to me on time

Before your session

  • If your appointment requires a health consultation to be completed, please do so before your appointment. Your session cannot occur without a full and up to date health declaration and may eat into your hands on time (I will endeavour to give you your full therapeutic time, but if you are late and there are appointments scheduled afterward, this may not be possible)

  • You must be without any symptoms of active viral illness on attendance